1. General Information

All orders are processed within 24 hours after confirmation and payment. Orders placed on weekends or public holidays will be processed on the next business day. Once processed, items will be packed carefully and shipped via our trusted delivery partners.

2. Domestic Shipping (Thailand)

• Delivery Time: 1 – 3 business days (Bangkok & metropolitan area), 2 – 5 business days (Upcountry & remote areas).
• Shipping Fee: Standard Delivery: Free for orders over THB 1,000 and Orders below THB 1,000: Flat rate THB 50
• Delivery Partners: Thailand Post, Kerry Express, Flash Express, J&T Express.

All domestic parcels include tracking service. Tracking details will be provided via email or SMS once the order is shipped.

3. International Shipping

• Delivery Time: 7 – 14 business days depending on destination and customs processing.
• Shipping Fee: Flat rate USD 15 for ASEAN countries and USD 25 for other regions.
• Delivery Partners: DHL Express, FedEx, EMS World.
• Customs & Import Duties: International customers are responsible for any customs fees, taxes, or import duties imposed by their local authorities.

4. Order Tracking

Once your order has been shipped, you will receive an email or SMS with a tracking number and a link to track your package.
Please note that tracking updates may take 12 – 24 hours to appear after dispatch.

5. Delays & Exceptions

Kinntor is not liable for delivery delays caused by customs inspection, weather conditions, logistics issues, or incomplete address information.
If your package has not arrived within the expected time frame, please contact our customer service team with your order number for assistance.

6. Undeliverable Packages

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or non-collection, customers will be responsible for any reshipping costs.

7. Contact Us

For any delivery or shipping inquiries, please contact us via email at info@kinntor.com or through our official LINE and social media channels.